The AussieLetter App allows you to:

-Track all your mailing campaigns in real time

-Receive push notifications for production, printing, lodgement, and delivery

-View your QRConnect™ analytics

-Select Unaddressed delivery zones directly from an interactive map

-Schedule drop days for Kangaroo™ Delivery

-Download cleaned lists

-Update billing details, templates, and membership information

-Chat with support

-View daily status updates for all ongoing campaigns

The app gives you full visibility, no matter where your mailers are.

Inside the app, after placing an order, tap “Add to Calendar”.
This will sync all estimated dates:

-Print start

-Print completion

-AusPost lodgement (Addressed mail)

-Kangaroo™ drop-day (Unaddressed)

You can update or remove these entries anytime.

You will receive:

-An in-app push notification

-A confirmation email

-A live status update inside the Tracking section of the app

The AusPost lodgement timestamp appears instantly, together with your tracking status.

The app shows a daily progress bar of your Unaddressed campaign.

-Customers will see:

-Delivery zones selected on the map

-Zones completed

-Remaining zones

-GPS-verified Kangaroo™ Delivery proof (if used)

-Photo or GPS badge confirmation

When the campaign is completed, you receive a push notification.

Inside the AussieLetter App, go to:

Campaign → Create Unaddressed Campaign → Select Zones

On the interactive map:

-Choose suburbs

-Select streets

-Set number of mailboxes

-Choose your drop-day, if NOT Kangaroo™, you will receive it at your office.

-IMPORTANT: When placing the order, you must add it with Kangaroo™ Delivery ($0.30 per mailer) or Office Delivery

Your drop plan is saved and trackable.

Inside the campaign screen you will see:

-Daily zone updates

-GPS route verification

-Delivery progress percentage

-Zone-by-zone completion checks

-Push notifications will alert you as milestones are completed.

Inside the app or web dashboard, review:

-Branding consistency (colours, fonts, logos)

-Variable data fields

-Correct QRConnect™ links

-Address formatting (Addressed mail only)

-Template layout and spacing

Once approved in the app, your order goes straight into printing.

AussieLetter uses automatic validation via the Google Maps API.

-If your CSV has split fields, typos, or non-existent addresses, our system:

-Corrects them

-Flags them

-Or removes them

-The cleaned list appears in the app under “My Lists → Cleaned Results.”

In the order, you can disable cleaning by toggling “Skip Validation & Deduping” before uploading your list.

Yes. You can add multiple templates, in the notes, you will need to specify what list or contacts within a list will be assigned for each template.

AussieLetter uses AusPost-approved postage printing for addressed mailers — faster, compliant, and machine-readable.
Handwritten postcards include printed stamp graphics unless upgraded.

For Addresed mail, we use AusPost for postage and delivery, we ONLY do regular mail. If you want Priority, we may be able to add it for an extra fee according to AusPost guidelines and pricing.

Inside the app, each step updates live. Typical timelines:

-Addressed mail: 3 -5 days printing + same-day AusPost lodging - after proof review.

-Unaddressed (Office Delivery): 3 -5 days after proof review.

-Unaddressed (Kangaroo™ Delivery): As per your scheduled drop-day (allow 5 days for production)

Your app timeline updates automatically as each step is completed.

Average turnaround displayed in the app:

- Addressed: 3–5 business days

- Unaddressed: 3 -5 business days (office) or scheduled (Kangaroo™)

Large orders show a dynamic timeline inside the campaign screen.

Yes — choose “Print & Ship to Me” inside the app.

Yes — in the app, go to:

-Billing → AussieCredits™ → Add Credits

Your balance updates instantly.

VDP lets you personalise each mailer with:

-Names

-Suburbs

-Agent name

-Offers

-Photos

-QRConnect™ unique tracking links

-You can preview all variable fields inside the app before approving.

Inside the app, your tracking page shows:

-AusPost lodgement status

-Delivery progress

-QRConnect™ scans (date, suburb, device type)

-Unique visitor counts

-Heatmaps (for real estate campaigns)

-Push notifications alert you for spikes in QR scans.

During checkout in the website, you’ll be able to input the COUPON CODE that will display under you AussieLetterCredits tab on the app.

Monday to Friday
9:00 AM – 6:00 PM AEST
Support is available in the app via ticket or chat.

Inside the app, you can manage:

-Templates

-Billing addresses

-Payment methods

-Memberships

-Campaign history

-Downloadable lists

-QRConnect™ analytics